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Admin Operations Assistant

Sanctus, a leading coaching and workplace wellbeing business, is looking for an agile and dynamic Admin Operations Assistant to support its purpose-led business!

Sanctus believes in proactive, human-led wellbeing and growth support in the workplace. We partner with over 80 businesses to provide high-quality, 1:1 personal coaching to their employees. We are a team of 25 passionate people, who want to make the modern workplace an environment where everyone can thrive. We need you to help realise our mission!

What you will do:

We are looking for an Admin Operations Assistant who will report to the Head of Coaching Services Delivery to support the coaching service delivery team and various functions across the business.

Your work would cover a wide range of ad-hoc and day-to day back-office activities and tasks including, but not limited to, the following: 

  • Providing first-level technical support to our coaches in delivering group workshops;
  • Supporting our Coaching Service Delivery Team by monitoring the programmes delivered and carrying out necessary tracking and coordinating information in collaboration with different teams on further action, including: follow-ups to ensure their smooth running for all parties involved, checking progress, sending reminders, reviewing and editing dashboards,escalating when needed,monitor and manage the internal ticketing system in the absence of the Coaching service manager. 
  • Supporting our Partner Managers in managing activity flows to engage our clients, including preparing  activity reports and sending mailings; 
  • Supporting our Finance Team in collating and reconciling bookings and invoices for our clients and coaches. 
  • Supporting the overall business with accurate reporting (tracking KPIs, preparing dashboards and progress overviews in areas relating to our programmes) as well as our client and coach satisfaction. 

Experience and Skills required:

  • Previous Admin/ Operations experience in supporting a growing business to deliver a superior service to clients and partners;
  • Previous experience of working in a fast-paced environment and an ability to problem solve;
  • Experience in working with databases and spreadsheets and an ability to synthesise high volumes of data into actionable information; comfortable with data manipulation;
  • Proficiency in Google suite;
  • Experience of working across different technical systems and an ability to figure out how to get the most out of new systems and platforms (amongst others we use Google suite, Notion, Airtable, Calendly, Zoom and Mural and whilst we will provide training, it would be great if you have previous experience of some of these systems or others that are similar)

Personal Attributes:

  • Highly organised and structured;
  • Fast learner
  • Attention to detail and proven ability to check own work to ensure quality
  • Problem solving mindset 
  • Adaptability, including easily switching between different tasks
  • Comfortable to work independently and resourceful
  • Proactively take the initiative beyond the task assigned or flag issues or improvement when needed
  • Strongly motivated to perform, learn and improve
  • Team player, working well collaboratively across teams
  • Open minded, possesses cultural awareness and sensitivity
  • Willingness to work in a remote-first business with quarterly visits to our London office.
  •  Some experience/ awareness of startup culture will be beneficial

We are looking for someone who has positive energy, willing to bring their own critical thinking to the team by offering feedback and improvement ideas to our processes and operations. We don’t want someone who just executes tasks, but actually we value your perspectives to enable us to do our best work. 

In return we offer a flexible and supportive work environment with a friendly and informal team.

What is on offer?

The salary will be in the range of £20,000-£22,000 per annum, depending on experience, based on working 30 hours per week spread over four to five days. This is a fixed term contract for six to nine months. 

Other benefits include:

  • 20 days annual holiday, pro rata
  • £500 pa Wellbeing allowance (taxed), paid monthly
  • £500 pa Personal Growth and Development allowance (taxed), paid monthly
  • £100 pcm Home working allowance (taxed)
  • Private healthcare (taxable)

How to Apply

Send the below to recruitment@sanctus.io

– Your CV

– A covering letter tailored to show us your relevant experience and suitability for this role.

Submission deadline: 1st March 2023.